As soon as the pharmacy gates opened up, a line had already formed at Pick Up. My heart starts to beat faster, and my anxiety slowly builds up.
My technicians are both up front helping patients, and I can overhear conversations escalating.
I’m trying to focus on my pharmacist duties, but the volume of voices increases up front. I can’t concentrate knowing there’s a crisis impending.
We’ve only been open for a total of 5 minutes. Help. Continue reading “My Origin Story”
It’s 4 pm at the pharmacy, and the hordes come flocking.
Flu season is like zombie apocalypse.
I have 60+ prescriptions screaming OVERDUE at me in a blood orange color
I think to myself, “If I don’t take a lunch break now, it will never happen.”
But right as I’m about to flee to the back, 2 of my regulars come up to the counsel window, waving me down. Continue reading “Mind Over Stomach”
If you ever go to visit the nearest big box, chain pharmacy, you’ll see a dozen patients in line, but only 2-4 people behind the counter.
Mind you, the pharmacy team isn’t just counting pills and putting labels on bottles.
We have up to 6 phone lines and a drive-through line, all of which are usually ringing.
We have a hundred prescriptions that are being called in, faxed, and e-prescribed, all within the last hour.
Insurance rejections delaying therapy for a sick, elderly patient.
Threat of regulatory bodies coming in at any moment to fine and/or suspend licenses.
Risk of litigation due to negligence or dispensing errors.
One look at the pharmacy personnel’s faces will show you that we are stressed out of our minds and unhappy to be caught in the middle of everyone’s problems. Continue reading “Nine Most Common Diseases Of Retail Pharmacy”
I pick up the pharmacy phone and start dialing to make one of those “dreaded adherence calls.”
As the phone is dialing, I peruse my patient’s profile for some notes only to find one that says, “Patient hates adherence outreach calls, DO NOT CALL.”
This feels like I’m about to open Pandora’s box.
Continue reading “The Adherence Call – Pandora’s Box”
At the pharmacy today, I had 3 pharmacists in training to oversee.
I love coaching and mentoring, don’t get me wrong.
But these days bring me so close to the end of my tether. Continue reading “To Be Human Again”
I’ve never been one to complain about having to work off the clock
Sadly, it’s almost a rite of passage for the Retail Pharmacist to experience this sort of trauma
It shouldn’t be this way, and we all deserve better working conditions Continue reading “A Hammer Without The Nail”
I’ve heard other pharmacists tell me that I’m lucky.
Lucky to have techs that step up as leaders and do more than their jobs call for.
Lucky to have a staff pharmacist that acts like a pharmacy manager.
Lucky to have a great work culture and work/life balance.
Luck has nothing to do with it. Continue reading “The Lucky Pharmacist”
This is the hardest year we’ve ever experienced.
Frozen wages and pay cuts. Massive lay-offs and restructuring.
Pharmacist overlap eliminated and corporate targets increasing simultaneously.
Job saturation plagues us, and pharmacy schools remain unsympathetic to the job market.
PBM’s claw back every penny and reduce reimbursements.
Independents and big corporations alike closing shop.
Automation, digital enhancements, verification sharing, numeric waiting bin, and updated phone IVR systems roll out.
All supposed to make our jobs easier, but why does it feel 100 times harder?
What in the world is going on with Retail Pharmacy?
Continue reading “State of Retail Pharmacy and What You Can Do About It”