25 Opioid Dispensing Mistakes That Make Retail Pharmacy A Nightmare

It’s an unspoken rite of passage in Retail Pharmacy.

Something we don’t talk about during Pharmacy School, but we know it’s lurking, waiting for us when we graduate from school.

We all hear the painful, agonizing stories from our comrades in arms.

Drug seekers wearing us down little by little, day by day. Continue reading “25 Opioid Dispensing Mistakes That Make Retail Pharmacy A Nightmare”

Everyone’s Quitting at the Pharmacy

Flu season apocalypse is the breaking point for so many pharmacies.

Colleague after colleague throws in the towel and turns in their resignation letter.

Even your Pharmacy Manager is quitting.

You know you have a house of cards when any one thing collapses your entire operations.

With so many voices yelling at you from all corners (patient, boss, regulatory, etc.), how do you focus on the truly important activities your pharmacy needs?

Everyone knows that staffing is the problem, but how do you actually double down on that?

The one thing that will get you out of this situation is a commitment to purpose.

Continue reading “Everyone’s Quitting at the Pharmacy”

My Origin Story

As soon as the pharmacy gates opened up, a line had already formed at Pick Up. My heart starts to beat faster, and my anxiety slowly builds up.

My technicians are both up front helping patients, and I can overhear conversations escalating.

I’m trying to focus on my pharmacist duties, but the volume of voices increases up front. I can’t concentrate knowing there’s a crisis impending.

We’ve only been open for a total of 5 minutes. Help. Continue reading “My Origin Story”

Nine Most Common Diseases Of Retail Pharmacy

If you ever go to visit the nearest big box, chain pharmacy, you’ll see a dozen patients in line, but only 2-4 people behind the counter.

Mind you, the pharmacy team isn’t just counting pills and putting labels on bottles.

We have up to 6 phone lines and a drive-through line, all of which are usually ringing.

We have a hundred prescriptions that are being called in, faxed, and e-prescribed, all within the last hour.

Insurance rejections delaying therapy for a sick, elderly patient.

Threat of regulatory bodies coming in at any moment to fine and/or suspend licenses.

Risk of litigation due to negligence or dispensing errors.

One look at the pharmacy personnel’s faces will show you that we are stressed out of our minds and unhappy to be caught in the middle of everyone’s problems. Continue reading “Nine Most Common Diseases Of Retail Pharmacy”

State of Retail Pharmacy and What You Can Do About It

This is the hardest year we’ve ever experienced.

Frozen wages and pay cuts. Massive lay-offs and restructuring.

Pharmacist overlap eliminated and corporate targets increasing simultaneously.

Job saturation plagues us, and pharmacy schools remain unsympathetic to the job market.

PBM’s claw back every penny and reduce reimbursements.

Independents and big corporations alike closing shop.

Automation, digital enhancements, verification sharing, numeric waiting bin, and updated phone IVR systems roll out.

All supposed to make our jobs easier, but why does it feel 100 times harder?

What in the world is going on with Retail Pharmacy?
Continue reading “State of Retail Pharmacy and What You Can Do About It”

How To Optimize Your Commute

We spend 30+ hours a year to maintain our Pharmacist licenses and countless more hours to sharpen our clinical skills.

But there is virtually no attention given to our business, leadership, and life skills.

When asked about business acumen, the average pharmacist responds, “That’s outside my pay grade” or “I didn’t go to school for that.”

Even more common, “I don’t work off the clock, and I have no time for that.”

But what if you did have the time?

What if you found a way to maximize your downtime and use it intentionally?

Here’s one path to leveling up as a healthcare professional and leader, written by my fellow Corporate PharmD, Bryan Nguyen:

Continue reading “How To Optimize Your Commute”

What Percent Of Your Day Is Spent Doing Tech Duties?

When I first started working as a Pharmacy Manager, I prided myself in being the best at everything.

I had years of retail experience before pharmacy, so all of the people problems and challenges were nothing to me.

Verbal de-escalation was a breeze.

Customer service was my forte.

I was a beast at filling prescriptions because no one could match my hand speed with the spatula.

I could type 100 words per minute, and my fingers were built for flawless triage and adjudication.

The thrill of productivity and efficiency fueled me.

But I soon found out that I was steadily building a house of cards.

Being a one-man show had dire consequences. Continue reading “What Percent Of Your Day Is Spent Doing Tech Duties?”