When I first started working as a Pharmacy Manager, I prided myself in being the best at everything.
I had years of retail experience before pharmacy, so all of the people problems and challenges were nothing to me.
Verbal de-escalation was a breeze.
Customer service was my forte.
I was a beast at filling prescriptions because no one could match my hand speed with the spatula.
I could type 100 words per minute, and my fingers were built for flawless triage and adjudication.
The thrill of productivity and efficiency fueled me.
But I soon found out that I was steadily building a house of cards.
Being a one-man show had dire consequences. Continue reading “What Percent Of Your Day Is Spent Doing Tech Duties?”