As soon as the pharmacy gates opened up, a line had already formed at Pick Up. My heart starts to beat faster, and my anxiety slowly builds up.
My technicians are both up front helping patients, and I can overhear conversations escalating.
I’m trying to focus on my pharmacist duties, but the volume of voices increases up front. I can’t concentrate knowing there’s a crisis impending.
We’ve only been open for a total of 5 minutes. Help. Continue reading “The Corporate PharmD Origin Story”
Flu season apocalypse is the breaking point for so many pharmacies.
Colleague after colleague throws in the towel and turns in their resignation letter.
Even your Pharmacy Manager is quitting.
You know you have a house of cards when any one thing collapses your entire operations.
With so many voices yelling at you from all corners (patient, boss, regulatory, etc.), how do you focus on the truly important activities your pharmacy needs?
Everyone knows that staffing is the problem, but how do you actually double down on that?
The one thing that will get you out of this situation is a commitment to purpose.
Continue reading “Everyone’s Quitting at the Pharmacy”
Today, I was working in the “field,” aka not stuck behind the computer screen.
I still opted to use my pharmacy as my office, and I was able to witness a different side to the ordinary chaos.
Now that we’re in the heat of flu season, I’m used to the colors on the screen.
The computer screen bellows with all its fury. Continue reading “Who Laughs In The Face Of Danger?”
It’s 4 pm at the pharmacy, and the hordes come flocking.
Flu season is like zombie apocalypse.
I have 60+ prescriptions screaming OVERDUE at me in a blood orange color
I think to myself, “If I don’t take a lunch break now, it will never happen.”
But right as I’m about to flee to the back, 2 of my regulars come up to the counsel window, waving me down. Continue reading “Mind Over Stomach”
If you ever go to visit the nearest big box, chain pharmacy, you’ll see a dozen patients in line, but only 2-4 people behind the counter.
Mind you, the pharmacy team isn’t just counting pills and putting labels on bottles.
We have up to 6 phone lines and a drive-through line, all of which are usually ringing.
We have a hundred prescriptions that are being called in, faxed, and e-prescribed, all within the last hour.
Insurance rejections delaying therapy for a sick, elderly patient.
Threat of regulatory bodies coming in at any moment to fine and/or suspend licenses.
Risk of litigation due to negligence or dispensing errors.
One look at the pharmacy personnel’s faces will show you that we are stressed out of our minds and unhappy to be caught in the middle of everyone’s problems. Continue reading “Nine Most Common Diseases Of Retail Pharmacy”
I pick up the pharmacy phone and start dialing to make one of those “dreaded adherence calls.”
As the phone is dialing, I peruse my patient’s profile for some notes only to find one that says, “Patient hates adherence outreach calls, DO NOT CALL.”
This feels like I’m about to open Pandora’s box.
Continue reading “The Adherence Call – Pandora’s Box”
At the pharmacy today, I had 3 pharmacists in training to oversee.
I love coaching and mentoring, don’t get me wrong.
But these days bring me so close to the end of my tether. Continue reading “To Be Human Again”
I’ve never been one to complain about having to work off the clock
Sadly, it’s almost a rite of passage for the Retail Pharmacist to experience this sort of trauma
It shouldn’t be this way, and we all deserve better working conditions Continue reading “A Hammer Without The Nail”